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Sour Grapes

While we strive to deliver an exceptional experience every time, we know that sometimes things don’t go as planned. This form is here to easily share constructive feedback from our guests so we can address concerns, identify patterns, and make meaningful improvements.

At the same time, we trust you to take initiative. You have the autonomy to resolve most guest concerns in the moment - whether it’s simply listening with empathy or offering a thoughtful gesture like a complimentary glass. As long as your actions align with our core values and you use our baseline for decision making, you have the full support of the Hubers and management behind you.

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